Role & responsibilities

Key Responsibilities

- Provide support to employees by responding to employee queries via a case management tool, in line with established SLAs.
- Ensure maximum employee satisfaction by ensuring interactions with employees are exact and timely in response to their inquiries.
- Acts as the first point of contact for all queries and requests from other HR partners.
- Administration and management of employee related documentation, including verification of employment and new hire documentation.
- Escalates issues as required to appropriate teams for resolution and maintain ownership of issues through to resolution.
- Manages workload to defined Operational Level Agreements (OLAs)
- Handles a wide variety of HR related transactions across multiple channels and platforms.
- Ensure that all transactions are compliant with current SOX and internal control guidelines.
- Responsible for the day-to-day delivery of identified key business processes.
- Support HR operational projects
- Perform audits to determine data anomalies, gaps, or completeness.
- Participating in testing activities of transaction systems, reporting and integrations

Preferred candidate profile





Basic Qualifications

- 1+ years of professional experience, including 24 months of operating in a shared services center or customer service environment

Preferred Qualifications:
- Fluency in English
- Exceptional customer service skills
- Thrives in a fast-paced environment where multi-tasking and prioritizing is necessary.
- Excellent oral and written communication experience.
- High proficiency in Microsoft Excel and basic data management / manipulation
- Educated to degree level (BA/BS Degree)
- Experience with HR Management Systems incl. Workday and Service Now is an ideal
- Ability to work on issues independently.
- Detail oriented with capacity to organize and prioritize multiple tasks simultaneously.
- Confidence in handling ambiguity and fluid situations and having an abundance of common sense and pragmatism.

Suggested Skills

- Communication
- Customer Service
- Collaboration

If interested, Please share me your updated resume to [email protected]

Regards,

Rama CH

Key Account Manager (KAM)

Acesoft Labs

📌 Hr Operations Associate (Bengaluru)
🏢 Acesoft Labs
📍 Bengaluru