JOB DESCRIPTIONHotel Receptionist / Front Office Executive Company: AnVi Hospitality Pvt. Ltd.

Hotel: AnVi Stay Location: Ranchi, Jharkhand Department: Front Office Experience: Minimum 2 Years in Hotel / Hospitality Industry Gender: Female Employment Type: Full-Time About the RoleWe are looking for a confident, well-groomed and guest-friendly Female Front Office Executive to join AnVi Stay. The candidate will be responsible for managing the hotel reception, handling guest check-ins and check-outs, reservations, guest queries and ensuring a smooth and welcoming guest experience. The ideal candidate should have excellent communication skills, a pleasant personality, professional grooming and previous experience in hotel front-office operations.

Key ResponsibilitiesWelcome and greet guests warmly and professionally. Handle check-in and check-out procedures efficiently. Manage room reservations, cancellations and guest requests. Verify guest identification and complete registration formalities.

Handle cash, card and digital payments and maintain accurate records. Answer telephone calls, WhatsApp enquiries and guest queries. Coordinate with Housekeeping, Maintenance, Food & Beverage and Management teams.

Monitor room status and coordinate room allocation. Handle guest complaints and resolve routine issues professionally. Maintain the reception desk and front-office area to a high standard. Maintain daily reception reports, guest records and shift handover reports.

Coordinate with online travel portals/booking platforms when required. Assist guests with information regarding hotel facilities and local attractions. Maintain skilled behaviour and confidentiality at all times.

Ensure hotel SOPs, discipline and service standards are followed. Support upselling of rooms, upgrades and hotel facilities wherever appropriate.





Candidate Requirements

Minimum 2 years of experience in hotel reception/front-office operations. Female candidate preferred/required for this role.

Excellent

English and Hindi communication skills . Good interpersonal and guest-handling skills. Pleasant, confident and professional personality. Well-groomed and professionally presented. Good knowledge of computer operations.

Experience with Hotel PMS / booking software will be an advantage. Ability to handle pressure and multiple guest requests simultaneously. Good telephone etiquette and communication skills. Flexible to work in rotational shifts, including weekends and holidays. Should have a strong sense of responsibility, punctuality and discipline.

Key Skills Guest Relations | Front Office Operations | Communication | Hotel PMS | Reservations | Cash Handling | Complaint Handling | Telephone Etiquette | Grooming | Coordination | Upselling Performance Expectations / KPIsGuest check-in/check-out accuracy Guest satisfaction and service quality Response time to guest requests Reservation and room-allocation accuracy Cash/payment accuracy Complaint resolution Reception area standards Professional grooming and punctuality Upselling of rooms and hotel facilities Proper shift handover and daily reporting Working Hours Shift-based duty as per hotel operations , including rotational shifts, weekends and public holidays.

What We

OfferCompetitive salary based on experience and capability Professional and growth-oriented work environment Opportunity to grow within the hospitality business Performance-based incentives, wherever applicable To ApplyInterested candidates may share their updated CV along with recent photograph and relevant experience details. Join AnVi Stay and become a part of our mission to create a warm, professional and memorable stay experience for every guest.

📌 Hotel Receptionist (Ranchi)
🏢 Anvi Hospitality Private
📍 Ranchi