Top Sights During Your Role Stay (Key Expectations):

- In-depth knowledge of day to day operations
- Sound knowledge of online hotel segment business module
- Knowledge of handling the relocations and escalations
- Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines
- Case Resolution and Root Cause Analysis.
- Ensure Process TAT are met Liaison with stake holders for the deviations
- Service Nos Analyze Repeat escalation
- Eliminate repeated errors made by agent by working closely with Quality and training team
- Identify and initiate changes/improvements in process
- Work proactively on probable escalation/Early Warning Signal triggers as per defined process
- Excellent communication, interpersonal skills with evidence of teamwork and collaboration

Do You Have What is Takes :(Must Haves)

- Any Graduate or Post Graduate
- 1-2 Years experience in a Customer Service / BPO
- Valuable Communication Skills

. BPO Industry Preferred . Who is ready to take 80-100 calls in a day (Outbound calling)

📌 Hotel Operations Executive (Gurugram)
🏢 TBO.COM
📍 Gurugram