!! Hiring !!

NPosition-L2 Support

nExperience- 4 to 5 Years

NLocation- Gurgaon

nNotice-30 Days to 15 Days

NRoles and Responsibilities

NJob Description – L2 Support Engineer

NThe L2 Support Engineer is responsible for providing advanced technical support for

Ninfrastructure, applications, and end-user computing environments by resolving incidents

Nescalated from Level 1 support teams. This role serves as a critical bridge between frontline

Nsupport and engineering teams, ensuring timely resolution of complex technical issues while

Nmaintaining high levels of service availability and customer satisfaction. The L2 Support

NEngineer leverages strongtroubleshooting expertise, incident management processes, and

Ntechnical knowledge to diagnose issues, perform root cause analysis, and support the stability

Nand reliability of IT services.

NResponsibilities

n- Provide Tier 2 technical support for infrastructure, applications, and end-user systems,

Nresolving escalated incidents beyond Tier 1 capabilities.

N- Diagnose and troubleshoot complex hardware, software, networking, and system issues

Nin a timely manner.

n- Manage incident tickets through ServiceNow,



ensuring proper categorization,

Nprioritization, documentation, and resolution within SLA targets.

N- Perform root cause analysis on recurring issues and implement permanent fixes or

Nworkarounds.

n- Collaborate with Tier 3 engineering and application teams to resolve complex technical

Nproblems.

n- Maintain and update knowledge base articles and runbooks to improve first-contact

Nresolution rates.

n- Support patching, upgrades, and change management activities for infrastructure

Ncomponents.

n- Participate in on-call rotation and support after-hours incidents as required.

NQualifications

n- Knowledge of Windows/Linux operating systems, Active Directory, and network

Nfundamentals.

n

n
- Proficiency with ITSM tools such as ServiceNow for incident and change management.
N
- Solid troubleshooting and analytical skills across hardware, software, and networking
N

nenvironments.

n- Excellent communication skills and a customer-focused mindset.

NIf you will be interestedplease share your candidature

[email protected]

📌 Hiring: Technical Support Specialist (India)
🏢 Skyleaf Consultants LLP
📍 India