Job DescriptionKey Responsibilities

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- Conduct call monitoring and call auditing for sales processes.
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- Perform regular call calibrations with Quality, Training, and Operations teams.
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- Evaluate calls based ondefined quality parameters and sales standards.
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- Provide structured callfeedback and coaching to sales executives.
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- Identify quality and process gaps and recommend corrective actions.
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- Track quality scores and maintain QA/MIS reports.
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- Ensure adherence to process, sales, and compliance guidelines.
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- Support continuous improvement in customer experience and sales performance.
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nMandatory Requirements

NExperience in Sales Process Quality / QA

NHands-on experience in Call Monitoring & Call Auditing

NExperience in conducting Call Calibration

NStrong experience in providing Call Feedback

NGood understanding of sales processes and quality parameters

NStrong communication and analytical skills

NAbility to work closely with Operations and Training teams

NShare CV: [email protected]

NContact: Raksha Shukla – (phone hidden)

📌 Hiring: Sales Auditor - Quality Analyst (India)
🏢 Policybazaar.com
📍 India