Job DescriptionWe're Hiring | IT Administrator – Function Lead

NDepartment: IT Operations – IT Administration

NLocation: Max-Q (Shamshabad near Airport)

NReports To: Head of IT Operations

NExperience: 5–8+ years

NWe are looking for an experienced IT Administrator – Function Lead to manage and govern IT administration operations across the organization. The role will be responsible for ensuring reliable IT services, secure system administration, endpoint management, compliance, process standardization, and effective coordination with Infrastructure, Networking, and Cyber Security teams.

NKey Responsibilities

nIT Administration and Operations Management

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- Own and manage day-to-day IT administration activities across locations.
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- Ensure availability, performance, and stability of end-user systems, servers, and IT services.
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- Establish and enforce standard operating procedures (SOPs) for IT administration processes.
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- Coordinate with vendorsfor IT support, licensing, procurement, and service delivery.
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nUser and Endpoint Management

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- Manage user provisioning, de-provisioning, and access control processes.
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- Oversee endpoint configuration standards for laptops, desktops, and peripherals.
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- Ensure OS deployment, patch management, antivirus/EDR implementation, and system hardening.
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- Manage IT asset tagging, lifecycle tracking, compliance, and disposal processes.
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nAccess Control andPrivilege Management

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- Govern administrative access controls and enforce least-privilege principles.
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- Ensure privileged access is granted only through approved and documented processes.
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- Coordinate periodic access reviews and audits with Cyber Security teams.
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- Maintain records of administrative access,



temporary permissions, and approvals.
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nInfrastructure andApplication Support

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- Collaborate with Infrastructure and Networking teams to support servers, storage, and network services.
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- Ensure availability andsupport of business applications and internal tools.
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- Oversee controlled software and application deployment processes.
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- Ensure application licensing and compliance requirements are met.
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nIT Service Management and Reporting

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- Ensure all IT operations are managed through ticketing systems, email trails, and documentation.
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- Monitor service requests, incidents, and SLA compliance.
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- Prepare daily, weekly, and monthly operational reports for management.
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- Drive accountability, traceability, and process adherence across IT administration functions.
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nAudit, Compliance and Documentation

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- Maintain audit-ready documentation and operational records.
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- Support internal and external IT, security, and compliance audits.
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- Track audit observations and ensure timely closure of corrective actions.
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- Maintain updated policies, SOPs, checklists, and administration standards.
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nTeam Leadership and Stakeholder Management

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- Lead, mentor, anddevelop IT Administration team members.
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- Assign tasks with clearownership, timelines, and accountability.
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- Collaborate closely with Cyber Security, Networking, Infrastructure, and business stakeholders.
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- Provide regular operational updates and escalation reports to management.
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nBusiness Continuity and Continuous Improvement

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- Support Business Continuity Planning (BCP) and Disaster Recovery (DR) initiatives.
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- Identify operational gaps and recommend process improvements.
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- Drive automation and standardization initiatives to enhance efficiency and service quality.
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nKey Skills

nTechnical Skills

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- Windows and LinuxAdministration
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- Endpoint Management andPatch Management
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- Active Directory / Azure AD Administration
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- IT Asset Lifecycle Management
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- Application and LicenseManagement
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- ITSM Tools and Ticketing Systems
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- System Hardening and Endpoint Security
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- User Access and Privileged Access Management
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nProfessional Skills

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- Solid leadershipand team management
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- Process governance and documentation discipline
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- Vendor and stakeholder management
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- Incident management andescalation handling
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- Reporting, communication, and coordination skills
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nQualifications andExperience

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- Bachelor's degreein IT, Computer Science, or a related field.
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- 5–8+ years of relevant experience in IT Administration and Operations.
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- Experience managing enterprise IT environments, endpoints, and user administration.
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- ITIL and relevant Microsoft/Linux certifications are preferred.
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nIf you are passionate about building efficient, secure, and audit-ready IT administration operations while leading high-performing teams, we would like to hear from you.

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📌 Hiring: It Administrator - Function Lead (Hyderabad)
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