Role & responsibilities

1. Experience in conducting card fraud investigations, reviewing suspicious transactions, identifying fraud patterns, and escalating confirmed fraud cases in accordance with established procedures.
- Proven ability to lead and manage teams, driving operational excellence, productivity, quality, and adherence to service level agreements (SLAs).
- Expertise in fraud prevention controls, transaction monitoring systems, fraud analytics, and best practices for minimizing customer and financial losses.
- Oversee investigation and resolution of customer dispute cases involving Skimming, Card Not Received, Account Takeover, Lost/Stolen Cards, and Account Number Misuse, ensuring accurate and timely resolution 5. Monitor key fraud metrics and performance indicators, ensuring timely resolution of fraud s and continuous process improvement.
- Drive calibration sessions, quality reviews,



and knowledge-sharing initiatives to enhance investigator effectiveness and maintain consistency in decision-making.
- Support the implementation of fraud mitigation strategies, process enhancements, and automation initiatives to improve operational efficiency and customer experience.

Required Qualifications: 1. Bachelors degree in finance, Accounting, Business Administration or related field preferred, or equivalent experience.

- Minimum of 5-8 years of experience in Banking domain (Card Fraud investigation) Preferred Skills: 1. Flexible to work in an office environment with CST & EST time zone.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills, with the ability to articulate complex compliance concepts to non-compliance stakeholders.

Preferred candidate profile

Immediate joiner

Perks and perks

📌 Hiring For Team Lead (Bengaluru)
🏢 ALTIMETRIK
📍 Bengaluru