WE ARE HIRING

INTERNATIONAL NON-VOICE PROCESS | TECHNICAL CHAT SUPPORT

US PROCESS | CHAT SUPPORT | WORK FROM OFFICE

Looking for experienced professionals with strong international customer support and technical troubleshooting skills? Join a dynamic team handling US customers through chat support and build your career in an international process!

JOB DETAILS

Role: Technical Chat Support Executive

Process: International Non-Voice Technical Chat Support

Customer Base: US Customers

Work Mode: Work From Office

Working Days: 5 Days Working

Week Offs: 2 Rotational Week Offs

Shift: US Rotational Shifts

Experience: Minimum 1 Year in International Support

Salary: Up to 4.8 – 5 LPA

Cab: 2-Way Cab Facility

KEY RESPONSIBILITIES

- Handle customer queries through live chat / non-voice channels.
- Provide first-level technical troubleshooting and issue resolution.
- Understand customer concerns and provide accurate solutions within defined timelines.
- Troubleshoot basic issues related to software, applications, devices, connectivity and technical services.
- Handle multiple chat interactions while maintaining accuracy and response quality.
- Document customer interactions and resolutions accurately in CRM/tools.
- Follow defined SOPs, quality standards, security guidelines and SLAs.
- Escalate complex technical issues to the appropriate internal teams.
- Maintain performance against CSAT, Quality,



Productivity, Response Time and Resolution metrics.

CANDIDATE PROFILE Minimum 1 year of experience in International Customer Support

Experience in International Chat / Non-Voice / Technical Support / Customer Support preferred

Strong written English and excellent communication skills

Good typing speed and accuracy

Basic understanding of technical troubleshooting

Robust problem-solving and analytical skills

Comfortable handling US customers

Willing to work in US rotational shifts

Comfortable working from office

PERKS & BENEFITS

Salary up to 4.8–5 LPA

5 Days Working

2 Rotational Week Offs

US Customer Exposure

2-Way Cab Facility

Attractive Perks & Incentives

Performance-Based Incentives

Career Growth Opportunities

International Work Environment

IMPORTANT

Minimum Experience: 1 Year in International Support

Freshers are not eligible.

Candidates with relevant International Support / International Chat / Non-Voice / Technical Support experience can apply.

READY TO TAKE THE NEXT STEP?

If you have experience supporting international customers and are looking to move into a US Technical Chat Support role, this is a great opportunity to take your career forward!

APPLY NOW — LIMITED OPENINGS!

Contact Our HR and apply for the role:

HR Charan: (phone hidden)

📌 Hiring For international Technical Non voice support(Email, Chat) (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru