Role & responsibilities

Required Technical Skills

Google CCAI Technologies

- Google Contact Center AI (CCAI)
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation

GECX / Generative AI

- Google GenCX / GECX Playbooks
- Gemini Models
- Vertex AI
- Prompt Engineering
- Prompt Evaluation
- LLM Integrations
- AI Agent Design

Development

- Python
- REST APIs
- gRPC
- Webhook Development
- Microservices Architecture

Cloud Technologies

- Google Cloud Platform (GCP)
- Cloud Functions
- Cloud Run
- BigQuery
- Vertex AI
- Pub/Sub
- Cloud Storage

Database & Tools
- SQL
- Postman
- GitHub
- GitLab
- JIRA

Preferred Skills

- Experience with telecom, banking, healthcare, retail, or customer service contact centers.
- Knowledge of speech analytics and conversational analytics.
- Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
- Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
- Exposure to omnichannel customer engagement platforms.
- Understanding of IVR call flows, contact center operations, and customer experience transformation programs.

📌 Hiring For Google CCAI / GECX Developer (Bengaluru)
🏢 Glauben Technologies
📍 Bengaluru