Job DescriptionPosition: Head – Training

NLocation: Gurgaon

NEmployment type: Permanent

NJob type: Full time

NProfile Summary:

NAtain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.

NPrimary Job Responsibility:

N

n
- Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization
N
- Establish benchmarks for quality Talent Transformation services and maintain the same
N
- Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation
N
- Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization
N
- Help in successful implementation of current channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation
N
- Leads client presentations and reviews
N
- Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients
N
- Provides RFP Inputs andcreates solutions to potential businesses
N
- Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
N
- Works with cross-functional teams to work retention plans thru employee engagement
N

nEducation and Essential Experience:

N

n
- Graduate in any discipline, with above average academic profile
N
- With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry
N




- At least 3 years of experience as Senior Talent Transformation Manager
N
- Experience of managing a large scale Operations Talent Transformation Department
N
- Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.)
N
- Strong understanding ofbusiness goals and standards for customer service
N
- Ability to communicate effectively with senior management and other departments
N
- Experience developing yearly Talent Transformation plans and materials for all departments throughout the company
N
- Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously
N
- Flexible and adaptive to work schedules
N

nKey Enablers:

N

n
- Excellent communication and leadership skills
N
- Ability to Measure and Assess Staff Talent Transformation Needs
N
- Strong Communication and Interpersonal skills
N
- Innovative Thinking
N
- Critical Thinking
n
- Judgment and Decision Making skills
N
- Service Orientation skills
N
- Time Management
n
- Operations Analysis - Analyzing needs and product requirements to create a design.
N
- Complex Problem Solvingskills
N
- Negotiation Skills
n
- Excellent oral and written communication skills
N
- Good client interfacingskills
N

nIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

📌 Head - Talent Transformation (Training) (India)
🏢 Atain
📍 India