Essential Skills & Experience

- Hands-on experience supporting collaboration platforms in Google Cloud (Drive, Docs, Calendar, Meet, Chat)
- Solid troubleshooting skills for authentication, sharing, access, and sync issues
- Knowledge of web technologies (HTTP, SSO, SAML, OAuth, HAR analysis)
- Networking fundamentals DNS, TCP/IP, TLS/SSL
- Excellent verbal and written communication skills
- Experience in enterprise or SMB ( Server Message Block ) technical support environments
- Familiarity with Google Workspace administration and licensing
- Understanding of ITIL v4 processes and security concepts
- Exposure to scripting or automation for support tasks
- Provide L1/L2 support for collaboration-related incidents via chat, email, and phone.
- Resolve low to medium complexity issues (L1) and perform deep investigations (L2).
- Own cases end-to-end ensuring SLA adherence and high-quality resolution.
- Analyze logs, diagnostics, and system behavior to identify root causes.
- Escalate product defects or complex issues to higher tiers with detailed findings.
- Contribute to knowledge base articles and internal troubleshooting documentation.

📌 Google Cloud Workspace Admin (Collab) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai