Job role: General Manager

Duration: Full time

Department: Operations The General Manager manages the department H.O.D’s in their efforts to meet the financial goals of the organization through their employees. The general manager is required to use the full range of managerial skills— planning, decision making, organizing, staffing, controlling, directing, and communicating—to develop a competent staff. Performance is judged according to how effectively supervisors are directed to meet the goals of the organization.

Job Responsibilities:

● Closely monitor operational and business performance.

● Conduct daily orientations, inspections, audits, and checks.

● Plan and execute overall budgeting of the hotel/hostel within the company-approved monthly/quarterly budgets.

● Conduct regular meetings and training sessions with his/her team for regular upskilling, training and smooth functioning; also work on mechanisms to increase team’s productivity and motivation.

● Conduct financial audits and ensure timely reporting of financial statements.

● Maintain the hotel/hostel’s property infrastructure to the highest standards (Civil, Furniture/Furnishing, Equipment/HVAC, Plumbing, Electrical, etc.)





● Ensure repair & maintenance works with the company’s prescribed TATs & budgets.

● Ensure 100% compliance to hotel/hostel’s operating SOPs, policies & procedures and service standards.

● Ensure spotless delivery of the hostel’s services: bed, F&B; and non-bed activities.

● Ensure highest safety standards by regularly auditing for hazards, health & cleanliness.

● Act as final “go to man or decision maker” in guest escalation-related matters.

● Act as final “go to man or liasioner” with the company’s head office.

● Act as final “go to man or liasioner” with the various local departments such as municipality, pollution boards, tourism, police, etc.

● Ensure all 5 senses for a top notch (vision, hearing, touch, smell, and taste) experience are maintained at all times.

Requirements and Skills:

● Educational background: Hospitality graduate or Diploma in Hospitality

● Extensive operational knowledge of hotel operations

● Outstanding communication, interpersonal & time-management skills.

● Location Versatile

● Work Exp: 5+ Years of Experience

Work Location: In person

📌 General Manager - Operations (Shimla)
🏢 PMFS Enterprize
📍 Shimla