About the Role

We need a General Manager (Operations) to own the entire customer journey - from the moment a lead comes in, through conversion, to an excellent ongoing coaching experience. This is not a coaching role, and no chess background is required. This is a systems, execution, and problem-solving role for someone who wants real ownership of how a growing coaching business runs.

Responsibilities

- Manage and respond to leads promptly through the right channel (WhatsApp, email, calls), tracking every inquiry through to resolution

- Handle direct lead/sales conversations and demo-to-enrollment conversions, especially in the early months

- Coordinate coach scheduling, communication, and onboarding (online and offline)

- Build and maintain straightforward, reliable tracking systems for leads, conversions, follow-ups, and retention

- Manage relationships with freelancers/agencies (e.g. marketing) and hold them accountable to real performance metrics

- Independently troubleshoot operational issues, platform access problems, tool malfunctions, vendor issues and find workarounds without waiting to be told what to do

- Serve as the first point of contact for day-to-day operational issues

Requirements

- 2–5+ years of experience managing operations, admissions,



or a team at a coaching institute, tuition chain, school, or similar service business (any subject area — we care about how you ran the funnel and team, not what you taught)

- Demonstrated track record of ownership — able to describe a specific process improved or problem solved, with real detail

- Comfort with direct sales/parent conversations and handling pricing objections, particularly in the early months of the role

- Resourcefulness under ambiguity — comfortable finding a workaround when the obvious path is blocked

- Working knowledge of WhatsApp Business, Google Sheets/Excel; willingness to learn CRM/scheduling tools

- Strong communication skills; proactive reporting habits

- Based in or able to regularly reach Nagpur, Maharashtra preferred; open to remote for the right online-first candidate

What Success Looks Like in the First 90 Days

- A working, self-sustaining lead-follow-up system with nothing falling through the cracks
- A consistent weekly reporting rhythm driven by the candidate, not chased by the founder

- At least one independently solved operational problem without hand-holding

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 General Manager (Operations) — Chess Coaching Academy (Nagpur)
🏢 Chess Pathshala
📍 Nagpur