Job Title

Fulfilment Manager - Unsecured Loan

Business Unit

Business Enhancement Unit

Reporting To

Area Head - Digital Sales - Assets - Unsecured Loans & HL - DBC

Job Function and Role Type

Sales, Individual Contributor

Version No

2.1

Job Purpose To source Personal Loan and Business Loan products under an end-to-end conversion model through alternative distribution channels and promote HL/GL/Cards under a lead model.

Key Responsibilities

Develop a Business Model

Generate business in a cost-effective model.

Focus on customer retention and referrals.

Productivity

Hire and train off-role team members.

Address customer queries and collect documents.

Disburse loans efficiently.

Increase Business Through Internal Channel

Source Personal Loan business via DSA, internal channels, and telecalling.

Leverage digital DSA and marketing resources.

Sourcing of Business

Source Personal Loan business through referrals and initiatives.

Cross-sell bank products through referrals.

Conduct marketing activities in non-CSA corporates.

Performance Management

Monitor conversion percentage on inbound business.

Track team productivity and ensure targets are met.

Achieve IRR and PF percentage goals.

Education:

Graduation required; post-graduation preferred.

Certifications:

Sales and Influencing Skills, Banking Product & Process Knowledge,



Knowledge of Competition & Current Trends in Financial Industry.

Key Competencies

Sales and influencing, communication, banking product knowledge, competition awareness, customer focus.

Major Stakeholders

Customers, external channels/vendors, credit teams, operations team, HLIC & HDFC Ergo.

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 Fulfilment Manager-UnSecured Loan (Sahibzada Ajit Singh Nagar)
🏢 HDFC Bank
📍 Sahibzada Ajit Singh Nagar