Role & responsibilities

- Welcome guests warmly and manage productive check-in and check-out processes.

- Handle reservations, modifications, cancellations, and pre-arrival preparations.

- Maintain accurate guest records and billing information in the Property Management System (PMS).

- Respond to guest inquiries via phone, email, and in person with accurate information on resort services, rates, amenities, and local attractions.

- Process payments, cash-handling, and end-of-shift reconciliations accurately.

- Upsell rooms, dining, and other resort services to enhance guest experience and revenue.

- Coordinate with housekeeping, maintenance, F&B;, and other teams to fulfill guest requests and special needs.

- Maintain a clean, organized, and welcoming reception area.

- Follow resort policies, safety standards, and service protocols consistently.

- Handle guest complaints professionally and escalate when necessary.

Preferred candidate profile

- Looking for a polished,



guest-centric Front Office Receptionist to be the first point of contact for our visitors and a key ambassador of our brand.

- 6 months to 2+ years of front desk/hotel reception experience.

- Excellent communication and guest-handling skills.

- Comfort with reservations, billing, and PMS tools.

Qualifications & Skills:

- 10+2 / Graduate in Hospitality, Tourism, or related field (preferred).

- 6 months to 2 years of experience in a front office/reception role in a hotel or resort.

- Strong communication skills in English; additional local languages are a plus.

- Proficiency in MS Office;

experience with excel, accounting tools, Tally is advantageous.

- Excellent interpersonal skills, grooming, and a service-oriented attitude.

- Ability to multitask, stay calm under pressure, and work in shifts (including weekends/holidays).

📌 Front Office Receptionist (Hotel & Resort) (Mumbai)
🏢 Ams Human Resources
📍 Mumbai