Role & responsibilities

- Trains, cross-trains, and retrains all Front Office personnel.

- Participates in the selection and recruitment of Front Office personnel.

- Schedules Front Office staff and supervises workload during shifts.

- Evaluates the job performance of each Front Office employee.

- Maintains effective working relationships and communication with all departments.

- Maintains master key control and ensures compliance with key-control procedures.

- Verifies that accurate room status information is maintained and properly communicated.

- Resolves guest problems quickly, efficiently, and courteously.

- Updates group information and maintains, monitors, and prepares group requirements.

- Relays group-related information to the appropriate personnel.

- Reviews and completes credit limit reports.

- Manages Front Office operations within the allocated budget.

- Receives information from the previous shift manager and communicates pertinent details to the incoming manager.

- Analyzes rate variance, monitors credit reports, and maintains close observation of the daily house count.

- Monitors daily selling status, flash reports, allowances, and other relevant Front Office reports.

- Monitors high-balance guests and takes appropriate action as required.

- Ensures the implementation and compliance of all hotel policies and house rules.

- Operates all aspects of the Front Office computer system, including software maintenance, report generation, analysis, and basic configuration changes.

- Prepares revenue and occupancy forecasts.

- Ensures the timely and professional logging and delivery of all messages, packages, and mail.

- Ensures employees are attentive, friendly, helpful,



and courteous toward all guests, managers, and colleagues.

- Monitors all VIPs, special guests, and special requests.

Preferred candidate profile

- Graduate or Diploma in Hotel Management, Hospitality Management, or a related field.

- Minimum 58 years of relevant experience in Front Office and Reservations operations, preferably in a reputed hotel, resort, or luxury hospitality environment.

- Strong knowledge of Front Office operations, Reservations, PMS, room inventory management, rate management, and distribution channels.

- Experience in maximizing room revenue and occupancy through effective inventory and pricing strategies.

- Solid understanding of Revenue Management, forecasting, rate analysis, competitor analysis, and market trends.

- Proven experience in managing, training, mentoring, and supervising Front Office and Reservations teams.

Perks and benefits

- Competitive salary and benefits package

- Opportunity to work in a premium nature and luxury hospitality environment

- Exposure to resort operations, guest experiences, and wildlife tourism

- Learning and development opportunities through on-the-job training and cross-functional exposure

- Career growth opportunities within the hospitality organization

- Employee meals and accommodation, as applicable

- Supportive and qualified work environment

- Opportunity to interact with guests from diverse backgrounds

- Exposure to sustainable hospitality practices and eco-friendly resort operations

- Employee recognition and appreciation programs

- Opportunities to develop leadership and managerial skills

- Experience working in a unique destination surrounded by nature and wildlife

📌 Front Office Manager (Talala)
🏢 Thousand Island Hotels And Resorts
📍 Talala