Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge.

Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Work location: Jaipur(Work from office)

Responsibilities:

- Oversee distributor chargeback processing, validation, pricing, and finalization of settlements, ensuring accuracy and compliance.
- Track and calculate rebates, validating accruals against terms, conditions, and customer sales performance.
- Manage SLAs and supervise timely resolution of customer and vendor inquiries, ensuring high-quality service delivery.
- Review, approve, and implement key changes to rebates and chargebacks, including pricing and effective dates for high-value customers.
- Maintain accurate records of customer interactions, inquiries, complaints, and actions taken for accountability and process improvement.
- Coordinate with internal and cross-functional teams to resolve requests efficiently,



providing periodic status updates to stakeholders.
- Monitor and manage incoming email and phone queries, ensuring acknowledgment and resolution in line with SLA requirements

Education:

- Bachelors in Commerce
- Bachelors in Economics
- Bachelors in Finance
- Masters in Business Administration
- Masters in Business Analytics

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience mentorship and continuous learning opportunities
- Work with the best – Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a agile work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.

📌 Front Line Manager - S&M - Customer Success 4A (Alwar)
🏢 Genpact
📍 Alwar