Role & responsibilities

- Conduct calling and field visits to audit customer interactions and FRM activities.

- Audit whether FRMs are providing correct and policy-compliant information to customers.

- Verify customer communication, property/service details, pricing and commitments made by FRMs.

- Identify gaps, discrepancies or policy violations and report them to the concerned teams.

- Maintain audit reports, observations and follow-up actions.

- Coordinate with internal teams to improve customer experience and process compliance.

- Ensure adherence to company policies, processes and communication standards.

Preferred candidate profile

- Good communication and customer-handling skills.

- Freshers can apply

- Comfortable with calling and regular field/site visits.

- Robust observation, analytical and problem-solving skills.

- Ability to identify discrepancies and maintain accurate reports.

- Prior experience in FRM, field sales, customer service or quality/audit is preferred.

📌 Field Relationship Manager (Field work) (Bengaluru)
🏢 NoBroker
📍 Bengaluru