Client/Stakeholder Management

- Connect to key stakeholders at the site and gains buy-in when appropriate.

- Communicate issues, actions and results in real-time to the right stakeholder.

- Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.

- Communicate and interact at all levels modulates content and ways of communicating accordingly.

- Responsibility for meeting KPI s and SLA s defined within the contract.

- Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

- Delivers the services required in the contract.

- Monitors array of metrics and manages site to ensure proper optimal operations.

- Integrates service delivery by connecting everything related to the building experience.

- Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.

- Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management

- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.

- Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.

- Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.

Financial Management





- Manage processing and controlling of purchase orders, invoices and work orders.

- Approve purchases of supplies and equipment for use at managed office buildings.

- Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance

People Management

- The FM is responsible for the management, supervision, and professional development of all direct reports.

- Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via Workday.

- Develop training program and career path for employees. Assure succession planning is in place for all team members.

HSE, Security & Quality Management

- Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.

- Updating and maintaining official safety documents, liaise with government authorities.

- Understand & actively support JLL s Quality Management program

Location

In office - Gurugram, HR

Scheduled Weekly Hours

48

Skills

- Strong communication skills

- Leadership

- Teamwork

- Analysis

- Judgment

- Customer focus

- Planning and organising

- Conflict resolution

- Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Facility Manager - Operations (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram