Export Customer Service - Manager (Gujarat Region)

Company: Westwind Shipping & Logistics Pvt. Ltd.

Department: Operations | Location: Inter Gujarat

Experience: 5+ Years in Freight Forwarding / Logistics

Key Responsibilities

- Manage customer relationships and act as the primary point of contact.
- Oversee export documentation, bookings, and shipment coordination.
- Coordinate with shipping lines, airlines, transporters, CHA/customs agents, and internal teams.
- Lead and monitor the Customer Service team and ensure timely service delivery.
- Handle customer queries, complaints, and escalations effectively.
- Monitor shipment status and ensure on-time delivery.
- Support billing accuracy, reconciliation, and service performance reporting.




- Identify opportunities to improve customer service and operational efficiency.

Requirements
- 5+ years of experience in freight forwarding/logistics, with strong Export & Import exposure.
- Strong knowledge of shipping, export, and customs documentation.
- 2–3 years of team handling/supervisory experience preferred.
- Excellent customer handling, communication, coordination, and problem-solving skills.
- Positive knowledge of MS Office/Excel.

Pay: From ₹45,000.00 per month

Work Location: In person

📌 Export Customer Service - Manager (Gujarat Region) (Gandhidham)
🏢 WESTWIND SHIPPING AND LOGISTICS
📍 Gandhidham