Job DescriptionJob Summary

NResponsible for supporting business processes within Global Business Services, driving program management including but not limited to governance, transition and continuous improvements

NJob Responsibilities

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- Responsible for operational excellence in line with GBS operating model by driving governance framework as per GBS operating model
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- Drive governance for GBS operational plans
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- Publish operational dashboards. Trend and analyze for governance
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- Track execution of operational actions. Report against plan on outcomes realized from actions
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- Champion Continuous Improvement Initiatives at GBS
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- Drive meeting as per agreed governance framework for all processes
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- Ensure transition excellence by implementing 6D methodology for all process transfers
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- Manage RAID (Risk, Action, Issue, Decision) across GBS for people, process and systems
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- Escalate process risks and issues appropriately collaboratively with the Service Leaders and Operational Leaders
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- Support Quality Management Team for activities as aligned
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- Support regulatory and customer audits, when required
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- Escalate unresolved issues to immediate supervisor
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- Works in a safe manner collaborating as a team member to achieve all outcomes.
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- Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
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- Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Setting policies, and HR policies.
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- All other relevant duties as assigned.
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nJob Requirements

NEducation

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- Minimum Post Graduate, preferably in the field of Life-sciences
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nKnowledge, Skills and Abilities

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- Excellent communication skills
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- Multitasking and good at analytics
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- Adept with Microsoft office suite of applications
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- Capability to work in amatrix environment
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nExperience

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- 5-8 yrs of similar industry experience
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