Professionally answer incoming calls from potential and existing customers regarding channel sales, product information, pricing, and promotions.

- Make outbound calls to follow up on inquiries, provide updates, and nurture leads generated through channel partners.
- Actively listen to customer needs and provide accurate and relevant information.
- Respond promptly and efficiently to customer inquiries received via phone, email, or other channels.
- Accurately document all customer interactions, inquiries, and resolutions in the CRM system.
- Escalate complex issues or inquiries to the appropriate team members or departments.
- Clearly and concisely explain product features, advantages, and pricing to customers.
- Provide information about our channel partners,



their locations, and how customers can connect with them.
- Develop a strong understanding of our products, services, and channel partner program.
- Identify potential leads and opportunities during customer interactions and forward them to the relevant Channel Sales team members.
- Provide basic support to channel partners by answering their queries and directing them to appropriate resources.
- Follow-up delivery, payment, installation, and site visit of the engineers or technicians

Requirements

ITI/ diploma cs

📌 Executive CRM (Ernakulam)
🏢 Hykon India
📍 Ernakulam