Brief :

We are looking for enthusiastic and customer-focused Outbound Associates to join our Customer Service team. In this role, you will be responsible for making outbound calls, engaging with customers/associates, understanding their requirements, and communicating relevant product and process-related information clearly.

The role requires solid communication, active listening, effective probing, and the ability to handle conversations confidently. The candidate should be comfortable explaining information, addressing queries, conducting follow-ups, and maintaining a positive experience during interactions.

Key Result Areas:

· Make outbound calls and engage with customers/associates in a professional and courteous manner.

· Communicate product and process-related information clearly and confidently.

· Use effective probing and active listening to understand requirements, queries, and concerns.

· Explain relevant product features, benefits, and process information accurately.

· Handle customer/associate queries, objections, and concerns with patience and professionalism.

· Conduct timely follow-ups as required.

· Maintain accurate records of calls, interactions, feedback, and follow-ups in the CRM system.

· Ensure all interactions are handled as per defined processes and quality standards.

· Achieve assigned targets related to outbound calling, engagement, follow-ups, and other defined KPIs.





· Share relevant feedback and insights with internal teams to support continuous improvement in customer/associate experience.

Skills required:

· Prior experience in outbound calling, customer service, BPO, telecalling, or similar roles.

· Familiarity with CRM tools and telephony systems.

· Strong communication, probing, and active listening skills.

· Ability to quickly understand and explain new products and processes.

· Good interpersonal skills and confidence while interacting with different types of customers/associates.

· Ability to handle challenging conversations professionally.

· Proactive approach with a focus on providing a positive interaction experience.

· Team player with the ability to work collaboratively with internal teams.

Educational /Professional Qualification:

· Graduate in any Discipline

Work Experience:

· 1-2 Years experience (Male/Female)

Competencies Required:

· Outbound Calling

· Customer/Associate Engagement

· Excellent Communication

· Active Listening

· Effective Probing

· Product & Process Understanding

· Query Handling

· Follow-up Management

· Problem-Solving Attitude

· Data Accuracy & Reporting

· CRM & MS Office Skills

· Confidence

· Positive Attitude

· Team Player

· Adaptability & Learning Ability.

Pay: ₹100,000.00 - ₹240,000.00 per year

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Executive - Customer Service (Bhilwara)
🏢 RCM Consumer Products
📍 Bhilwara