Salary : 3.6 Lpa

Experience : 1 to 2 years

Location : Bengaluru

Company Description CAREERBLOC is a recruitment and marketing partner that connects skilled talent with growth-focused organizations while supporting businesses with result-driven marketing solutions. The company offers end-to-end hiring, candidate sourcing, and workforce services, acting as a trusted mediator between candidates and clients.

CAREERBLOC also helps brands strengthen their digital presence through social media growth, lead generation, SEO, and strategic brand positioning. With a strong track record of placing top talent and delivering measurable marketing outcomes, the team is known for performance, professionalism, and consistency. CAREERBLOC’s combined expertise in human resources and marketing enables organizations to scale both their teams and business outcomes effectively.

Role Description The Escalation Specialist is a full-time, on-site role based in Bengaluru, responsible for handling complex customer issues that require urgent attention and resolution. In this position, the specialist will manage escalated cases from customer support teams, investigate root causes, and coordinate with internal stakeholders to resolve problems within agreed timelines.

Daily activities include analyzing case data, documenting findings, updating stakeholders, and ensuring that resolutions align with company policies and service standards.



The role involves clear communication with customers and internal teams, maintaining accurate records of escalations, and proactively identifying patterns that can drive process improvements. The specialist will also support training and feedback loops to reduce recurrence of issues and enhance overall customer satisfaction.

Qualifications

- Candidates should possess strong Escalations Management and Escalation handling skills to manage complex cases and prioritize resolution effectively.
- Candidates should possess solid Analytical Skills to investigate root causes, interpret data, and recommend process improvements.
- Candidates should possess proven Customer Support skills, including empathy, patience, and a solutions-focused mindset.
- Candidates should possess excellent Communication skills, both written and verbal, to interact clearly with customers and internal stakeholders.
- Relevant experience in an escalation or customer support role, preferably in a fast-paced or service-oriented environment.
- Ability to work in office in Bengaluru, collaborate with cross-functional teams, and manage multiple escalations simultaneously.
- Familiarity with ticketing systems, CRM platforms, and standard support workflows is highly beneficial.
- Bachelor’s degree in a relevant field or equivalent practical experience in customer service or operations.

📌 Escalation Specialist (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru