Salary : 28k to 30k

Experience : 1 to 2years

Location : bengaluru

Notice Period : immediate joiners

Company Description CareerBloc is a recruitment and marketing partner that connects skilled talent with organizations seeking to grow. The company offers end-to-end hiring, candidate sourcing, and workforce solutions, while also providing strategic marketing services such as social media growth, lead generation, SEO, and brand strategy.

With a strong focus on performance and professionalism, CareerBloc is trusted by clients for consistent, measurable results. Its dual expertise in human resources and marketing enables businesses to scale both their teams and brand presence effectively. CareerBloc is committed to building futures and fueling growth for candidates and clients alike.

Role Description The Escalation Specialist is a full-time, on-site role based in Bengaluru. This role is responsible for handling complex customer issues that have been escalated, investigating root causes, and coordinating resolutions in a timely and professional manner.

The Escalation

Specialist will collaborate closely with customer support teams, operations, and other stakeholders to ensure issues are documented, tracked, and resolved according to defined procedures. Daily tasks include managing escalation queues,



communicating status updates to customers and internal teams, analyzing trends to prevent recurring issues, and recommending process improvements. The role also involves maintaining clear records of escalations, preparing reports, and contributing to best practices for customer experience.

Qualifications

- Candidates should possess solid Escalations Management and Escalation handling skills, with experience managing high-priority or complex cases.
- Candidates should possess excellent Customer Support abilities, including empathy, problem-solving, and service-oriented mindset.
- Candidates should possess solid Analytical Skills to investigate issues, identify patterns, and propose effective solutions.
- Candidates should possess clear and professional Communication skills, both written and verbal, to interact with customers and internal teams.
- Experience in a customer-facing or operations role within a fast-paced environment is beneficial.
- Familiarity with ticketing or CRM tools and basic reporting is an advantage.
- Ability to work collaboratively, manage time effectively, and stay calm under pressure.
- A bachelor’s degree in any discipline or equivalent professional experience is preferred.

📌 Escalation Specialist (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru