- Ecommerce Operations Executive

Role Summary -

We are looking for a proactive and dependable Ecommerce Operations Executive (1-3 Years) to oversee daily warehouse, dispatch, and returns processing activities.

The role includes -

- managing the packing team, ensuring accurate and timely order and return processing,
- maintaining operational documentation, and coordinating with internal departments for seamless workflow execution.
- Prior hands-on experience in a D2C (Direct-to-Consumer) brand or e-commerce environment is mandatory for this role.
- The ideal candidate should possess strong organizational skills, attention to detail, and the ability to efficiently manage operational responsibilities in a fast-paced environment.

Key Responsibilities
- Manage inward shipment receiving, verification, and storage allocation
- Handle labeling, counting, and processing of new and bulk shipments
- Manage packaging and order processing across all sales platforms
- Supervise the packing team to ensure accurate, timely, and quality dispatches
- Coordinate with logistics partners for pickups, dispatches, and shipment tracking
- Monitor stock movement and report discrepancies if any
- Coordinate with internal teams for smooth order processing and workflow management
- Manage manpower planning and arrange porter support whenever required
- Maintain warehouse discipline, workflow efficiency, and operational support activities
- Process return orders received from all sales platforms and marketplaces on a daily andbulk basis
- Verify returned items for quality, condition, and completeness before restocking or write-off
- Coordinate with logistics partners for return pickups, reverse shipments, and shipment tracking
- Manage wrong and damaged return tickets and initiate replacement,



refund, or exchange workflows
- Update return status and disposition accurately and in a timely manner in operational systems
- Investigate and resolve return discrepancies, including missing, mismatched, or short items
- Maintain return records and generate periodic return/RTO (Return to Origin) reports
- Coordinate with customer service and finance teams for refund processing and reconciliation
- Maintain and update operational records related to orders, inventory, dispatches, and returns

Required Skills
- Mandatory hands-on experience working in a D2C (Direct-to-Consumer) brand or e-commerce operations environment
- Basic understanding of warehouse, dispatch, inventory, shipment, and returns operations
- Strong organizational, coordination, and multitasking skills with the ability to manage daily operational activities efficiently
- Ability to supervise a small team, maintain discipline, and ensure timely completion of work
- Experience in return order processing, reverse logistics, and RTO management
- Basic computer proficiency, including Excel, Google Sheets and SAP for operational tracking and reporting
- Good attention to detail in packaging, labeling, order processing, and stock management
- Strong communication, coordination, and problem-solving abilities
- Ability to work in a rapid-paced environment and handle operational pressure effectively
- Quick learner with a responsible, proactive, and adaptable approach toward operations

- SAP knowledge

Qualifications
- 1-3 years of experience in operations, warehouse, dispatch, logistics, or supply chain roles
- D2C (Direct-to-Consumer) brand experience is mandatory
- Graduate or equivalent qualification preferred
- working in e-commerce or product-based warehouse is a plus

📌 E Commerce Operations Executive (Ahmedabad)
🏢 Zealmax Innovations
📍 Ahmedabad