Role & responsibilities

- To execute revenue-focused strategies and initiatives, ensuring alignment with company goals and objectives.
- Develop and refine Customer Success strategies to drive revenue growth in the US market.
- Design and implement performance matrices to track and analyze Customer Success team performance, identifying areas for improvement and implementing actionable solutions.
- Collaborate cross-functionally to enhance overall Customer Success processes, identifying bottlenecks and areas for process improvement to optimize Customer Success efficiency.
- Oversee the CRM workflow, ensuring data accuracy and utilization to drive Customer Success effectiveness and customer engagement.

- Drive process improvement initiatives to streamline revenue-generating processes and enhance the customer experience.
- Collaborate closely with leadership to provide insights and recommendations based on revenue trends, market analysis, and competitive landscape.
- Stay informed about industry best practices and trends in revenue operations to proactively adapt strategies and maintain a competitive edge.





Preferred candidate profile

- Proven track record of success in revenue operations, Customer Success strategy, and GTM strategy development.
- Strong background in the SaaS industry, with a deep understanding of its dynamics and challenges.

- Experience in designing and implementing performance measurement frameworks and driving continuous improvement.
- Proficiency in CRM systems and workflows, leveraging data to drive insights and decision-making.
- Exceptional analytical skills with the ability to interpret complex data and extract actionable insights.

- Excellent leadership and team management skills, with the ability to motivate and inspire a high-performing team.
- Effective communication and collaboration skills to work cross-functionally and present strategic plans to senior leadership.
- Ability to thrive in a fast-paced, dynamic setting and manage multiple priorities effectively.

>>> [Must be comfortable to work in US-shift hours i.e. 5:00 pm to 2:00 am IST]

📌 Director of RevOps (Ahmedabad)
🏢 Aditadv Tech
📍 Ahmedabad