ERP / System Support

- Provide day-to-day support to users for ERP-related issues and queries.
- Assist users in understanding and correctly using ERP modules and processes.
- Coordinate with the ERP vendor/team for system issues, bugs, enhancements, and follow-ups.
- Monitor ERP transactions and identify process-related gaps or errors.
- Assist in ERP implementation, testing, UAT, and rollout activities.
- Prepare and maintain system-related reports, MIS, and trackers.
- Follow up on pending system issues and ensure timely closure.
- Support data validation and ensure that transactions are correctly entered in the system.
- Assist in documenting ERP processes, SOPs, and user guidelines.
- Coordinate with plant teams to understand operational requirements and translate them into system requirements.
- Key Responsibilities

· Install, configure, and troubleshoot Windows 10 and Windows 11.

· Install and support desktops, laptops, printers, scanners, barcode scanners, and other IT peripherals.

· Configure Microsoft Office, Outlook, Microsoft 365, and Google Workspace.

· Configure and troubleshoot Outlook email clients.

· Create and manage users in Active Directory.

· Join systems to the domain and troubleshoot domain login issues.

· Apply and troubleshoot Group Policy (GPO) and Domain Policies.

· Manage password reset, user permissions, and shared folders.

· Configure and troubleshoot Google Workspace accounts.

· Configure and troubleshoot Microsoft 365 accounts.

· Support email migration and mailbox configuration.

· Install and troubleshoot VPN connections.

· Configure LAN, Wi-Fi, DNS, DHCP, and TCP/IP.





· Configure and troubleshoot shared printers and mapped network drives.

· Perform hardware diagnosis and replacement (RAM, SSD, HDD, SMPS, Motherboard, Keyboard, Mouse, etc.).

· Provide first-level support for Renuka ERP and Tally.

· Coordinate with software and hardware vendors.

· Maintain IT asset inventory and documentation.

· Provide remote support using AnyDesk, TeamViewer, or Remote Desktop.

· Perform preventive maintenance of desktops and laptops.

· Escalate server, firewall, and network issues to the IT Head.

Required Technical Skills

· Windows 10 / Windows 11

· Windows Server Basics

· Active Directory

· Domain Join & Domain Policy

· Group Policy (Basic)

· Microsoft 365

· Google Workspace Administration (Basic)

· Outlook Configuration & Troubleshooting

· Hardware Troubleshooting

· Printer & Scanner Support

· TCP/IP, DNS, DHCP

· LAN & Wi-Fi Troubleshooting

· VPN Basic Configuration

· Remote Support Tools

· Antivirus Installation & Troubleshooting

Preferred Skills

· Basic FortiGate Firewall Knowledge

· Basic Switch Configuration

· Barcode Printer & Barcode Scanner Support

· Renuka ERP User Support

· Tally Support

· Basic File Server & NAS Knowledge

· Backup Monitoring

· IT Documentation

Experience

2–4 years of experience in Desktop Support, IT Helpdesk, or Hardware Support.

Soft Skills

· Strong troubleshooting and problem-solving skills.

· Ability to work independently.

· Valuable documentation skills.

· Willingness to travel to branch offices and plants.

· Positive attitude and team player.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Ketkipada)
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