We are hiring for one of our clients, a well-established company in the telecom domain, specializing in telecom infrastructure and solutions.

Job Title: DGM/GM Business Development (BPO Services)

Location: Noida

Experience: 15+ Years

Industry: BPO / KPO

Job Overview-

We are looking for an experienced and result-oriented Business Development leader to drive business growth and new client acquisition for our BPO/KPO business.

The ideal candidate should have 15+ years of Business Development experience, preferably within the Domestic BPO industry, with a strong track record of acquiring new business, developing large accounts, and building long-term client relationships.

The role requires a strong understanding of sales, collections, and contact centre processes, along with the ability to develop and execute effective go-to-market strategies.

Key Responsibilities-

- Lead business development initiatives for the BPO/KPO business, with a strong focus on new client acquisition.
- Identify, develop, and convert new business opportunities across relevant domestic BPO segments.
- Build and maintain strong relationships with CXOs, business heads, procurement teams, and key decision-makers.
- Develop and manage a strong pipeline of prospective clients and large accounts.
- Drive the complete business development cycle, from lead generation and prospecting to proposal, negotiation, closure, and transition.
- Develop and execute GTM strategies to expand the organization's presence across target markets and customer segments.
- Identify opportunities across domestic customer support, sales, collections, contact centre, and other BPO processes.
- Lead client presentations, solution discussions, commercial negotiations, and deal closures.
- Work closely with internal operations, solutioning,



finance, and delivery teams to develop customized proposals aligned with client requirements.
- Drive revenue growth through new client acquisition, strategic accounts, and expansion opportunities.
- Monitor market trends, competitor activity, customer requirements, and emerging opportunities within the BPO/KPO sector.
- Maintain accurate sales forecasts, business development MIS, pipeline reports, and revenue projections.
- Take ownership of business development targets and ensure achievement of agreed revenue and acquisition goals.
- Lead and mentor business development teams, where applicable, and establish a performance-driven sales culture.

Key Requirements-

- 15+ years of experience in Business Development, preferably within the Domestic BPO/KPO industry.
- Strong track record of acquiring new business and closing large BPO accounts.
- Proven experience in domestic customer support, sales, collections, contact centre, or related BPO processes.
- Solid existing client network and ability to build relationships with senior decision-makers.
- Good understanding of BPO industry dynamics, GTM strategies, lead generation, revenue growth, and commercial negotiations.
- Strong experience managing the complete business development lifecycle from prospecting to closure.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong leadership, ownership, and result-orientation.
- Ability to operate independently and drive business development initiatives in a target-driven environment.

Preferred Profile- Candidates with a strong track record in domestic BPO business development, particularly those with an established network of potential clients and experience in acquiring and managing large accounts, will be preferred.

📌 Deputy General Manager (Noida)
🏢 LanguaFina Global Services
📍 Noida