Title: Demand Manager

nOrganization: IT Infrastructure & Operations

nLocation: India Hub

nJobRequirements:

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- Bachelors degree in Business, Information Technology, or a related quantitative field.
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- 10+ years of experience in IT services, demand planning, or financial operations.
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- Proven ability to develop and manage detailed Statements of Work (SOWs).
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- Collaborative approach working with architecture, engineering, and operations teams.
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- Skilled in creating reports and dashboards tracking demand trends and delivery metrics.
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- Strong stakeholder engagement and cross-functional communication capabilities.
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- Working knowledge of computeservicesand infrastructure services across hybrid environments.
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- Analytical mindset withexpertisein interpreting data and driving actionable insights.
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- Experience partnering with FinOps to align delivery execution with cost objectives
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- Exceptional written and verbal communication skills with business acumen.
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- Bachelors degree in Business, Information Technology, or a related quantitative field.
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- 10+ years of experience in IT services, demand planning, or financial operations.
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- Proven ability to develop and manage detailed Statements of Work (SOWs).
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- Collaborative approach working with architecture, engineering, and operations teams
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- Skilled in creating reports and dashboards tracking demand trends and delivery metrics.
n
- Strong stakeholder engagement and cross-functional communication capabilities.
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- Working knowledge of computeservicesand infrastructure services across hybrid environments.
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- Analytical mindset withexpertisein interpreting data and driving actionable insights.
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- Experience partnering with FinOps to align delivery execution with cost objectives.
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- Exceptional written and verbal communication skills with business acumen.
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nKey Job Responsibilities:

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- Support the definition of a Demand Management organization, including but not limited to the following areas:
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- Leverage global demand management delivery processes and governance to deliver superior operational performance in the Americas.
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- Coordinate with the Service Delivery to deliver consistent processes, practices and tools.
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- Service delivery activity optimization, including Prioritization, Change Management, KPI's, and Customer satisfaction
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- Implementation of Cost transparency, accuracy and optimization along the value chain
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- Support the implementation of the Service Management, with focus on the following:
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- Contribution to the Service Catalog.
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- Aid in the identification of Service Requirements for any new or existing services to be placed in the Service Catalog.
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- Support the management and loading of the CMDB and reporting and correcting exceptions and data discrepancies
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- Develop and implement a communication plan for publicizing the IT Service Catalog to IT customers.
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- Develop and provide monthly deliverables which will:



Assess and recommend updates to Service; Build out Service Catalog entries for recent services;
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- Contribute to ensure that Service Now has the required features to support the activities, with priority to automation, process performance, data accuracy.
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- Contributes to identify and document needs for evolutions, in coordination with stakeholders in the different GT Services Lines, Towers and Local/Global teams. Follow-up on the evolutions agreed-to.
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- Service monitoring & reporting.
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- Control Asset and configuration elements so they are managed according to rules and guides
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- Present performance /metrics data in a way which is understandable, actionable and adds value.
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- Assist in identifying potential service improvement opportunities

n Support to Cost transparency.

n With theobjectiveof supporting Cost accuracy,transparencyand optimization, from Production to Billing toCustomer :

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- Identifyoptimization needs for Dashboarding and Reporting to follow Operations and Financials KPIs
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- Ensure all CMDB areaccurate,Resolveany CMDB gaps, make sure data is consistent along the life cycle
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- Make sure operational and financial data are consistentalongthe sources and documents released by the different vendors (Micorosoft, AWS,etc, )
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- Reconcile all sources and input data from different systems
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- Investigate any non-data quality discrepancies, alert on gaps; Put in place Continuous Improvement Process for data accuracy.
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- Ensure the release and communication of the dashboard, reports and KPIs on the agreed recurring governance.
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- Provide analysisin order tohelp FinOps / Financial controller to evaluate and take decisions.
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- Participate inidentifyingefficiencies opportunities andmonitorthe achievement of them for related services.
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- Assistin budget preparation and control for the yearly plan and for the ongoing projects.
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- Assistto provideaccuratereporting to customers / explanations on invoicing levels.
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- Asset & Configuration management.
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- Ensure that CIs areidentified, accounted, reported,verifiedand audited
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- Ensure that an up-to-date asset inventory for all technology assets ismaintainedand only authorized components are used
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- Produce periodic reports detailing the changes made to the CIs. Review the Record of Software Assets and CMDB for discrepancies and make updates if necessary
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nManaging of Demands:

Managing and executing Demands in the H&C; area includes ensuring theteam:

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- understanding of specific demand requirements;
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- demand entry into the demand management tool;
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- demand response coordination within the team; Make a formal quotation and explain proposed solution to requestors and management
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- ensuring demand responses are provided consistent with commitments made to requestors; Ensure proper delivery of the validated quotation by close follow up with the delivery teams andin depthknowledge of organization and processes globally.
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nCompetencies andExperience:

nEducation:

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- Bachelors degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)

n General Requirements

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- 5+ years experiencein two of the three areas: Business/Operations, IT, or Project Management
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- Strong knowledge of his/her customers (business, culture, needs)
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- Very goodknowledge of Data Center and Cloud Technologies
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- Familiar with the latest technologies, standards, products, namely related with major Vendors AWS, Azure, Google Cloud Platforms, traditional data centers
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- Ability to build adequate commercial proposals and associated SLA
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- Experience including hands-on in project management skills,methodsand techniques (planning, scheduling, financial modeling, reporting, project control procedures, etc.)
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- Proficiencyincluding hands-on for Microsoft Office Suite especially Microsoft Excel
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- Experience with ITSM with preference for Service Now
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- Experience with Project Methodology (Six Sigma, Agile,etc, ) is a Plus

n Critical competencies

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- Ability to communicate with all levels of Management / Organizationin order togather required datain a timely manneras well as present relevant information whenrequired.
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- Works safely andcomplies withpolicies and procedures.
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- Able to think creatively & exploit opportunities
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- A demonstrated ability in successful problem-solving and management of multiple tasks/priorities.
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- Ability to effectively managea crisis situationand work under high pressure environments.
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- Anticipating and Dealing with Changing Environments.
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- Ability to work autonomously and in remote management situation, within a matrix organization of alarge multinational company
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- Ability to function in a team environment with extensive flexibility and limited supervision; must be a driven self-motivator.
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- Ability to promote teamwork and a cooperative work environment.
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- Customer and ServiceOriented;Responsiveness and availability to ensure good service to users
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- Strong Listening and dialogue skills to understand needs and problemsencounteredby users
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- Proven interpersonal, analytical, presentation, communication, and organizational skills
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- Qualitative and quantitative analytical skills withabilityto collect and correlate information and data, making links to business processes and financial performance.
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- Flexibility to accommodate financial planning, reporting, and monthly close deadlines.
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📌 Demand Manager (Bengaluru)
🏢 ADM
📍 Bengaluru