Data Entry Operator – HVAC Service Company

Position: Data Entry Operator

Department: Operations / Service Coordination

Location: Gurgaon, Haryana

Employment Type: Full-Time

Industry: HVAC / Air Conditioning Services

About the Role

We are looking for a detail-oriented and organized Data Entry Operator to support our HVAC service and operations team. The candidate will be responsible for maintaining service-related data, updating records, preparing reports, and ensuring accurate and timely entry of information related to customers, technicians, service calls, AMC, breakdowns, installations, and material usage.

Key Responsibilities

- Enter and maintain customer, employee, technician, and service-related data in Excel, ERP/CRM, or company software.
- Record and update daily service calls, breakdown complaints, preventive maintenance, AMC visits, and installation activities.
- Maintain records of service requests, work orders, job cards, service reports, and completion status.
- Coordinate with service engineers, technicians, supervisors, and the operations team to collect required information.
- Prepare and update daily, weekly, and monthly service reports.
- Maintain records of pending, completed, and cancelled service calls.
- Update technician allocation, attendance, visit details, and job status as required.
- Enter and maintain customer details, equipment information, AC/HVAC unit details, and service history.
- Maintain records of AMC contracts, renewal dates, service schedules, and preventive maintenance visits.
- Prepare Excel sheets for service performance, manpower deployment, material consumption, and other operational requirements.
- Check data for accuracy and identify missing, duplicate, or incorrect information.
- Maintain proper filing and documentation of physical and digital records.
- Assist the accounts/operations team with service-related invoices, quotations, purchase records,



and supporting documents when required.
- Ensure timely submission and updating of service documentation.
- Perform other data-entry and administrative tasks assigned by the reporting manager.

Required Skills
- Good knowledge of MS Excel and MS Office.
- Basic knowledge of Excel formulas, sorting, filtering, VLOOKUP/XLOOKUP, Pivot Tables will be an advantage.
- Good typing speed and accuracy.
- Strong attention to detail.
- Valuable communication and coordination skills.
- Ability to maintain and organize large volumes of data.
- Basic understanding of computer operations, email, and internet applications.
- Ability to work under deadlines and manage multiple tasks.
- Knowledge of ERP/CRM or service management software will be an added advantage.

Qualification & Experience

Education:

- Graduate in any discipline.

Experience:

- 0.6–2 years of experience in data entry, back-office operations, service coordination, or administrative work preferred.
- Experience in HVAC, AC service, MEP, facility management, or other technical service industries will be an advantage.
- Freshers with good Excel and computer skills may also be considered.

Preferred Candidate Profile
- Accurate and responsible with data handling.
- Good follow-up and coordination abilities.
- Comfortable working with service/technical teams.
- Able to handle repetitive tasks while maintaining accuracy.
- Should be proactive, disciplined, and willing to learn company processes and software.

Key Performance Indicators (KPIs)
- Accuracy of data entry and records.
- Timely updating of service and customer information.
- Timely preparation of daily/weekly/monthly reports.
- Proper maintenance of service documentation.
- Coordination and follow-up with field technicians and service teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

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