We’re Hiring | Voice & Email Process Executive

Location: Bangalore

Experience: 0–1 Years

Shift: • 9:30 AM – 6:30 PM

- 10:30 AM – 7:30 PM

Employment Type: Full-Time

? Key Responsibilities

• Handle customer queries through voice calls and emails .

• Resolve customer concerns within defined TAT and SLA timelines.

- Follow up on pending and unresolved queries.

• Maintain accurate customer records in the CRM system .

- Ensure quality, accuracy, and professional communication.
- Coordinate with internal teams for timely issue resolution.
- Maintain customer confidentiality and data integrity.
- Share customer feedback and process improvement suggestions with management.

? Requirements

• Excellent English communication skills – written and verbal.

• Typing speed of 30–40 WPM with good accuracy.

• Prior experience in voice/email process, customer support, or BPO is preferred.

• Basic knowledge of CRM and MS Office .

- Strong attention to detail and follow-up skills.
- Customer-focused attitude with positive problem-solving abilities.

? Interested candidates can share their updated CV

📌 Customer Support Voice Escalation (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru