Company Description Gynocci is India’s premier diagnosis-led Ayurvedic health brand, focused on reproductive wellness and fertility for people of all genders. The company combines traditional Ayurvedic principles with modern diagnostic methods to deliver personalized, evidence-informed care.

Gynocci aims to improve reproductive health outcomes through non-invasive, holistic treatment plans and ongoing support. Team members collaborate closely with healthcare professionals and wellness experts, contributing to a mission-driven environment that prioritizes trust, confidentiality, and long-term wellbeing. Working at Gynocci offers the opportunity to support individuals and couples on their fertility and wellness journeys in a growing, purpose-led organization.

Role Description The Customer Support Specialist is a full-time, on-site role based in Jaipur. This position involves responding to customer inquiries via phone, email, chat, and messaging platforms, providing accurate information about services, treatment processes, and appointment scheduling.

The specialist will troubleshoot basic technical issues related to customer accounts or online platforms, document interactions, and escalate complex cases to the appropriate internal teams. Daily responsibilities include maintaining up-to-date knowledge of Gynocci’s offerings, handling sensitive health-related queries with empathy and discretion,



and tracking customer feedback to improve service quality. The role also requires collaboration with clinical and operations teams to ensure timely resolutions and a consistent, high-quality customer experience.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Satisfaction, with a focus on timely, accurate resolutions.
- Excellent Interpersonal Skills to communicate clearly, listen actively, and handle sensitive reproductive health conversations with empathy and professionalism.
- Ability to provide basic Technical Support related to user accounts, website or app usage, and digital communication tools.
- Solid Analytical Skills to interpret customer issues, identify patterns, and provide actionable feedback to improve processes and service quality.
- Clear spoken and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Comfort working with health-related information and maintaining strict confidentiality and data privacy standards.
- Prior experience in customer support, healthcare, wellness, or a related service environment is preferred.
- Familiarity with CRM or ticketing systems and basic computer literacy (email, spreadsheets, chat tools).
- Ability to work in office in Jaipur, manage a full-time schedule, and collaborate effectively with cross-functional teams.

📌 Customer Support Specialist (Jaipur)
🏢 Gynocci
📍 Jaipur