Join iCubes in Udaipur, Rajasthan, as a Customer Support Manager and lead our customer support team in delivering rapid, effective, and high-quality customer experiences.

Location: Udaipur, Rajasthan

Job Type: Full-Time | In-Office

Experience: 4+ years

Role & Responsibilities

- Lead and manage the customer support team and daily operations
- Manage rotational shifts, rosters, and support coverage
- Handle escalations and complex customer queries
- Monitor team performance, support metrics, and service quality
- Drive improvements in support processes, workflows, and customer experience
- Work with CRM/helpdesk platforms such as Zendesk, Freshdesk, Intercom, Zoho Desk, or similar
- Support team hiring, training, coaching, and performance management

Requirements

- Strong team-handling and leadership experience
- Excellent written and verbal English communication
- Hands-on experience in live chat & email support
- Experience managing shift-based teams
- E-commerce, IT, or product support experience preferred
- Voice/calling support experience is a plus

Apply now & grow your career to the next level.

📌 Customer Support Manager (Udaipur)
🏢 iCubes.org
📍 Udaipur