Company: Sotbella

Location: Noida, Sector 88

Work Mode: In office

Working Days: Monday to Saturday

Working Hours: 10:00 AM – 6:30 PM

Salary: Up to ₹27,000/month, based on interview and experience

Employment Type: Full-time

About the Role

We are looking for a Customer Support Executive to handle customer queries, provide timely assistance, and ensure a smooth and positive customer experience.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email, and other channels.
- Resolve customer concerns related to orders, products, deliveries, returns, and exchanges.
- Coordinate with internal teams for timely issue resolution.
- Maintain proper records of customer interactions and complaints.
- Follow up with customers and ensure satisfactory resolution.
- Maintain a professional and customer-friendly communication style.





Requirements
- 1–3 years of experience in customer support/customer service preferred, Freshers can also apply!
- Excellent verbal and written communication skills.
- Good knowledge of MS Office and basic computer operations.
- Strong problem-solving and follow-up skills.
- Ability to work in a fast-paced environment.
- Candidates from fashion, e-commerce, or D2C backgrounds will be preferred

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📌 Customer Support Executive (New Delhi)
🏢 Sotbella
📍 New Delhi