19 Sep
|
Talentchase Global Consultancy Private
|
Noida
19 Sep
Talentchase Global Consultancy Private
Noida
ROLES AND RESPONSIBILITIES Handle high volumes of inbound customer calls efficiently and courteously. Understand and resolve customer queries related to products, orders, billing, and accounts. Escalate unresolved issues to relevant departments with proper documentation. Accurately log call details, outcomes, and follow-up actions in CRM systems. Meet daily and monthly KPIs — AHT, CSAT, FCR, and attendance. Follow call scripts, SOPs, and compliance guidelines on every interaction.
SKILLS AND REQUIREMENTS: Excellent verbal communication skills in English. Clear, neutral accent with robust listening and comprehension ability. Patient, empathetic, and solution-oriented approach to customer issues. Ability to handle customers with composure. Kindly connect us via WhatsApp only.
📌 Customer Support Executive (Noida)
🏢 Talentchase Global Consultancy Private
📍 Noida