Job DescriptionHi,

NWe have an urgent job opportunity for a Customer Support Executive - Voice Process position.

NJob Title: Customer Support Executive - Voice Process

NLocation: Noida, Sector 62

NJoining: Immediate Joiners Only

NAbout Risebird

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- Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
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- Platform for talented people to monetize their idle hours in interviewing
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- Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part time interviewers in last 5 years
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- VC funded startup
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- More details on https://risebird.Io/
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nKey Responsibilities

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- Handle inbound and outbound voice calls professionally.
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- Address customer queries, concerns, and service requests effectively.
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- Provide accurate information and resolve issues within defined TAT.
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- Manage client escalation handling and ensure timely resolution.
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- Perform client retention - related activities to improve customer satisfaction.
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- Provide operational support to ensure smooth daily operations.
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- Escalate complex issuesto relevant internal teams.
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- Adhere to company policies, quality sandards, and process guidelines.
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- Collaborate with team members to achieve service-level targets.
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nRequired Skills

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- 1- 4 years of experience in Customer Support .
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- Excellent spoken English communication skills.
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- Solid customer-handling and problem-solving abilities.
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- Ability to work in a fast-paced environment.
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- Basic computer skills and CRM knowledge.
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📌 Customer Support Executive (Faridabad)
🏢 Risebird
📍 Faridabad