Customer Support Executive — Nutriwave

Mumbai | On-Site | 6 Hours/Day, 6 Days a Week

About Nutriwave:

Nutriwave is a fast-growing health supplement brand building science-backed wellness solutions for real health problems. We are a young, passionate team and we take our customer relationships very seriously — because our customers trust us with their health.

About the Role:

We are looking for a warm, empathetic and solution-oriented Customer Support Executive to be the voice of Nutriwave. You will be the first point of contact for our customers — responding to their queries on WhatsApp, taking inbound and outbound calls, and ensuring every customer has a positive experience with us.

This is not a typical customer support role. We need someone who genuinely cares about people, can handle health-related queries with confidence, and goes the extra mile to make customers feel heard and helped.

What You Will Do:

- Respond to customer queries on WhatsApp and handle inbound and outbound calls promptly and professionally
- Resolve customer queries quickly and effectively to ensure the highest level of satisfaction
- Build genuine relationships with customers — go the extra mile to make them feel valued
- Identify customer needs,



research issues and provide clear solutions or alternatives
- Handle all types of queries — product usage, health questions, order issues — with confidence
- Maintain accurate records of all customer interactions and conversations
- Ensure all complaints are actioned appropriately and escalate unresolved issues to the right team
- Educate and empower customers about our products so they get the best results
- Increase customer satisfaction and loyalty through personal, caring support

Who We Are Looking For:

- Mumbai-based candidate available to work on-site
- Graduate or HSC qualified
- Warm, empathetic and patient — you genuinely enjoy helping people
- Good communication skills in English and Hindi are must
- Comfortable handling health-related queries and willing to learn about our products
- Organised and detail-oriented — maintains accurate records
- Has a personal laptop
- Prior customer support experience is a plus but not mandatory

What You Get:

- Hands-on experience in a quick-growing D2C health brand
- Real ownership of customer relationships
- Working hours: 6 hours a day, 6 days a week
- On-site role based in Mumbai

📌 Customer Support Executive (Goregaon)
🏢 nutriwave
📍 Goregaon