Employment Type:

6-Month Contractual

Location:

Work from Home, should be ready to move to Bangalore office if converted full-time

Open Positions:

2

Full-Time Opportunity:

Yes, based on performance

Probation Period:

3 Months

About Zulu

Zulu is a new e-commerce venture being built to make affordable, quality products more accessible to consumers across India, with a focus on emerging markets and Tier 2 & Tier 3 cities.

As we build Zulu from the ground up, we are looking for customer-focused individuals who can help us deliver a smooth experience to our customers.

About the Role

We are looking for a Customer Support Executive to join our customer support team. You will be responsible for assisting customers through chat and inbound calls

, resolving their queries, and ensuring a positive customer experience.

This role requires valuable communication skills, patience, attention to detail, and the ability to handle customer queries efficiently.

Key Responsibilities

- Handle customer queries through chat and inbound calls .

- Assist customers with queries related to orders, products, deliveries, returns, refunds and other issues.
- Understand customer concerns and provide accurate and timely resolutions.

- Escalate unresolved issues to the relevant internal teams.
- Maintain accurate records of customer interactions and issues.
- Use Google Sheets for updating and tracking customer-related information.





- Follow defined processes and ensure customer queries are resolved within the required timelines.
- Identify recurring customer issues and highlight them to the team.
- Maintain a professional and customer-friendly approach while handling conversations.

What We're Looking For

- Prior customer support experience is required .

- Comfortable handling both chat and inbound calls .

- Good verbal and written communication skills.
- Basic to good knowledge of Google Sheets .

- Good problem-solving and listening skills.
- Patient and comfortable handling different types of customer queries.
- Strong attention to detail.
- Ability to work independently in a Work From Home setup.
- Comfortable working in a fast-paced e-commerce environment.

Work Requirements

- Work From Home during the contractual period.
- Candidates should be willing to move to office-based work after transitioning to full-time , if required.

- Candidate must have

- Laptop

- Mobile phone

- Reliable internet connection
- Suitable work-from-home setup

Work Schedule

- 1 weekly off , which will be rotational.

- Customer support operations may require working across different shifts as per business requirements.

This is a 6-month contractual position with an opportunity to transition into a full-time role based on performance and business requirements .

📌 Customer Support Executive (Bengaluru)
🏢 Zulu
📍 Bengaluru