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Job Summary

We are seeking dynamic and customer-focused Customer Support Associates (CSA) for our International Voice Process. The role involves handling inbound and outbound customer calls, addressing customer queries, providing resolutions, and ensuring a high level of customer satisfaction while maintaining quality and productivity standards.

Key Responsibilities

- Handle inbound and outbound calls from international customers professionally.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information regarding products, services, and company policies.
- Maintain excellent customer service standards and call quality.
- Document customer interactions and update records in CRM systems.
- Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity.
- Escalate complex issues to the appropriate department when required.
- Follow company guidelines, compliance standards, and process protocols.
- Maintain confidentiality of customer information.

Required Qualifications




- Graduate/Undergraduate (depending on company requirements).
- Excellent verbal and written communication skills in English.
- Strong listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts, including night shifts.
- Customer-centric attitude with strong interpersonal skills.

Preferred Skills
- Experience in International BPO Voice Process is an advantage.
- Ability to handle customer concerns with empathy and professionalism.
- Good multitasking and time-management skills.
- Familiarity with CRM tools and customer service software.

Key Competencies
- Communication Skills
- Customer Service Orientation
- Active Listening
- Problem Solving
- Adaptability
- Teamwork
- Attention to Detail

Salary & Advantages
- Competitive salary package
- Performance incentives
- Night shift allowance (if applicable)
- Health insurance and other employee benefits
- Career growth opportunities

Shift: Rotational / 24x7 Support Environment

Contact HR: Yamanur (phone hidden)

[email protected]

📌 Customer Support Associate International Voice Process (Hyderabad)
🏢 TP
📍 Hyderabad