Qualifications:

- 1-5 years of experience
- Immediate joining.
- Knowledge of Microsoft Excel.
- Excellent communication and interpersonal skills.
- Results-driven mindset with strong ownership and a commitment to achieving and exceeding KPIs.

Responsibilities:

- Seamlessly onboard new customers (patients or doctors) to the Zyla product and services via telephonic calls.
- Ensure high customer satisfaction by continuously adapting processes for user needs.
- Ensure timely follow ups with users and closure of tickets.
- Work towards meeting KPIs of user onboarding, service utilization.
- Run regular check-in meetings with the reporting manager through weekly, monthly, and quarterly reviews to proactively bring up customer needs, and concerns, and develop quick and effective solutions.
- Look into customer engagement and ensure a high Net Promoter Score (NPS).

Offer:





- Opportunity to directly work on a very innovative product that has a big societal impact.
- Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
- An open setup where you can innovate every day.
- A home-like office with home-like perks :)

Pay: ₹10,555.24 - ₹30,636.91 per month

Perks

- Flexible schedule
- Paid sick time
- Provident Fund

Application Question(s):
- What is your current CTC?
- What is your notice period?
- Are you comfortable in working in rotational shifts?
- Do you have laptop, WiFi and power backup available at home?

Work Location: Remote

📌 Customer Support Agent (India)
🏢 Zyla Health
📍 India