Job DescriptionAbout Thalamus AI

NThalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.

NWe work with enterprise customers across North America on high-stakes proposal and revenue workflows.

NWhy This Role Matters

nThis is not a typical customer support internship. You'll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.

NYou'll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.

NFor someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.

NWhat You'll Do

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- Work with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoption
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- Join customer calls andhelp track requirements, action items and follow-ups
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- Understand how proposaland bid teams work and help customers configure Thalamus AI around their workflows
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- Help drive adoption across live RFP and proposal processes - not just feature usage
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- Support customers during significant RFP and proposal cycles
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- Track customer usage, engagement and product feedback
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- Coordinate with Productand Engineering teams on customer requirements and issues
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- Help create onboarding material, customer documentation and success updates
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- Identify opportunities to improve customer experience and adoption
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- Gradually take ownership of customer initiatives as you ramp up
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nWhat We're LookingFor

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- Strong written and verbal communication skills
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- Comfortable communicating with enterprise customers in the US and Canada
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- Structured, organized and strong at follow-through




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- Ability to understand customer workflows and business problems, not just software features
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- High ownership mindset — you take responsibility and close the loop
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- Comfortable working in a fast-moving early-stage SaaS environment
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- Willing and able to work hours aligned with North American customers
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- Able to work from our Koramangala, Bangalore office
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nPreferred Qualifications

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- MBA students or recent MBA graduates preferred
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- Previous internship or work experience in Customer Success, Account Management, SaaS, enterprise sales, consulting or business operations
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- Prior experience working directly with US/ UK North American customers or stakeholders is strongly preferred
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- Previous Customer Success experience in SaaS or AI SaaS is a robust plus
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- Experience with RFPs, proposal writing, bid management, tenders or RFP response workflows is a strong plus
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- Exposure to mid-market or enterprise customers
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- Familiarity with tools such as HubSpot, Slack, Microsoft Teams, SharePoint or similar enterprise platforms
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nWhy Join Thalamus AI

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- Work directly with founders and the Customer Success team
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- Get real exposure to enterprise customers across the US and Canada
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- Learn how Customer Success works inside an early-stage AI SaaS company
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- Work closely with Product and Engineering, not in a silo
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- Take on meaningful customer-facing responsibility early
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- Fast learning and high ownership environment
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- Paid internship with a competitive stipend
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- Opportunity to convert into a full-time Customer Success role based on performance
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nLocation / Work Model

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- Koramangala, Bangalore
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- In-office / hybrid
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- Working hours aligned with US time zones
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nPlease apply only if you are comfortable working US-aligned hours.

NEqual Opportunity

nThalamus AI is an equal opportunity employer. We hire based on capability and potential — not background.

NLearn more at https://thalamushq.Ai/

📌 Customer Success Intern (Bengaluru)
🏢 Thalamus AI
📍 Bengaluru