We are looking for a Customer Success Executive who will be responsible for engaging with customers and leads who register for our SaaS products, understanding their requirements, demonstrating the product, converting free-trial users into paying customers, and ensuring a smooth onboarding experience.

The ideal candidate should be confident in communicating with customers, comfortable discussing software products, and capable of handling the customer journey from initial follow-up → requirement understanding → product demonstration → sales conversion → implementation support.

Key Responsibilities

- Contact and follow up with customers who register for the free trial/demo of our SaaS products.
- Understand the customer’s business requirements, challenges, and use cases.
- Explain the product features, benefits, pricing, and suitability based on customer requirements.
- Conduct product demonstrations through calls or online meetings.
- Convert qualified free-trial users and leads into paying customers.
- Maintain regular follow-ups with prospects and ensure timely conversion.
- Handle customer queries related to product usage, plans, pricing, and onboarding.
- Coordinate with the technical/product team whenever customer requirements or issues need assistance.
- Support customers during the initial onboarding and implementation process.
- Maintain accurate records of leads, follow-ups, customer requirements, and sales status in the CRM/system.
- Collect customer feedback and communicate relevant insights to the product and management teams.
- Build strong and long-term relationships with customers.
- Follow up with existing customers for renewals, upgrades, and additional requirements when applicable.
- Meet assigned follow-up, conversion, and customer success targets.

Requirements

- Minimum 6 months of experience in Customer Success, Inside Sales, Business Development, Telecalling, SaaS Sales,



or a related role.
- Excellent communication skills in English and Tamil.
- Professional and confident communication style.
- Positive understanding of software applications and SaaS products.
- Comfortable conducting product demonstrations and explaining software to customers.
- Ability to understand customer requirements and recommend appropriate solutions.
- Strong follow-up and relationship-management skills.
- Basic knowledge of CRM systems, Google Workspace/Microsoft Office, and other business software.
- Good problem-solving and negotiation skills.
- Ability to work independently as well as coordinate with internal teams.
- Target-oriented with a strong focus on customer satisfaction and sales conversion.

Preferred Skills

- Previous experience in B2B SaaS sales or customer success.
- Experience selling ERP, CRM, construction software, business management software, or other SaaS products.
- Experience handling trial users and converting them into paid customers.
- Familiarity with CRM and lead-management processes.
- Experience conducting online product demos.

Key Performance Indicators (KPIs)

- Free-trial lead follow-up rate
- Lead-to-demo conversion
- Demo-to-paid conversion
- Monthly sales conversion
- Customer onboarding completion
- Customer retention and engagement
- Follow-up efficiency
- Customer satisfaction

What We’re Looking For

We are looking for someone who can talk to customers, understand their problems, explain the product clearly, close sales, and stay connected with the customer until successful implementation.

This is a customer-facing role with both sales and customer success responsibilities, making it ideal for someone who enjoys communication, relationship building, and working with SaaS products.

Pay: Up to ₹12,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: Hybrid remote in Vadavalli, Coimbatore, Tamil Nadu

📌 Customer Success Executive (Vadavalli)
🏢 Stonebase Private
📍 Vadavalli