Job Title: Customer Service Executive

Job Summary

We are looking for a customer-focused, responsible, and positive Customer Service Executive who will be responsible for understanding customer queries and concerns, providing appropriate solutions, ensuring timely follow-up, and maintaining strong and positive customer relationships.

The candidate will act as an key point of contact between the customer and the internal teams and ensure a smooth and satisfactory customer experience.

Key Responsibilities

Customer Query & Support Management

- - Handle customer calls and understand their queries, concerns, and requirements.

- Provide accurate and timely solutions to customer issues.

- Explain product features, processes, and solutions clearly to customers.

- Resolve customer concerns professionally and ensure customer satisfaction.

- Coordinate with the Technical, Content, Sales, or other internal teams whenever required to resolve customer issues.

- Escalate complex or unresolved issues to the appropriate team and ensure timely closure.

- Take ownership of customer issues until the required resolution is provided.

Customer Relationship Management

- - Build and maintain strong and positive relationships with customers.

- Communicate with customers professionally and patiently.

- Understand customer needs and provide appropriate assistance.





- Ensure regular follow-up with customers regarding open queries or concerns.

- Maintain a customer-friendly and solution-oriented approach.

- Work towards improving customer satisfaction and overall customer experience.

Customer Feedback & Calling

- - Conduct regular customer feedback calls to understand customer experience and satisfaction.

- Collect feedback regarding products, services, support, and overall customer experience.

- Identify recurring customer concerns and share relevant feedback with the concerned internal teams.

- Follow up with customers after issue resolution to ensure the concern has been properly addressed.

- Maintain proper records of customer calls, queries, complaints, feedback, and resolutions in the CRM.

Required Skills & Qualifications

- - Minimum 1 year of experience in Customer Service, Customer Support, Telecalling, or a similar role.

- Marathi communication is mandatory.

- Good communication skills in Hindi; basic English communication will be an added advantage.

- Excellent listening and customer-handling skills.

- Good problem-solving and decision-making abilities.

- Patient, polite, and positive approach while dealing with customers.

- Strong follow-up and coordination skills.

- Ability to handle difficult customers and resolve concerns professionally.

- Basic computer and CRM knowledge.

📌 Customer Success Executive (Mumbai)
🏢 Target Publications
📍 Mumbai