Specific Responsibilities:

- Provide ongoing support and guidance to customers immediately after onboarding,ensuring a smooth transition and successful adoption of Chemarc’s platform.

- Build and maintain strong relationships with customers by proactively addressing their needs, ensuring satisfaction, and promptly resolving any queries or escalations.

- Own and track subscription and contract renewal discussions, working closely with the Director of Sales to finalize renewal decisions.

- Monitor customer account health and product usage metrics to identify risks or opportunities; take proactive steps to drive engagement and positive outcomes.

- Gather customer feedback, feature requests, and improvement suggestions..

- Serve as a liaison between customers and internal teams (Sales, Marketing, Product, Support, etc.), coordinating activities and ensuring timely resolution of technical or service issues.

- Conduct regular check-ins or business reviews with customers to discuss their goals, share usage insights, and outline success strategies.

Requirements:

- Experience: 1–3 years in customer support, account management,



customer success, or related roles;

experience in B2B or SaaS environments is a plus.

- Industry Knowledge: Understanding of the chemical industry’s business flow (procurement, sales, distribution) and familiarity with chemical market dynamics.

- Technical Skills: Exposure to ERP or SaaS platforms (especially in supply chain) is highly desirable.

- Communication: Excellent verbal and written communication skills; ability to clearly present information and build rapport with clients.

- Analytical: Solid analytical and problem-solving skills, with the ability to interpret data and derive insights to benefit customers.

- Relationship Management: Proven ability to build and nurture long-term customer relationships and advocate for customer needs.

- Personal Qualities: Proactive, customer-centric mindset, detail-oriented, and able to work collaboratively across teams.

Pay: ₹600,000.00 - ₹650,000.00 per year

Work Location: In person

📌 Customer Success executive (Thane)
🏢 MentorBeep
📍 Thane