ABOUT NEODOCS:

Neodocs is a fast-growing health-tech startup building smartphone-based diagnostic solutions that make healthcare instant, accessible, and affordable. Our portfolio includes innovations across nephrology, women's health, cardiometabolic health, and more. We partner globally with pharma companies, distributors, and healthcare organizations to bring cutting-edge diagnostics to millions of patients.

ABOUT THE ROLE:

This role is the bridge between our products and the people using them in the real world. Reporting to the Customer Success Manager, you will be the trusted point of contact for field teams across multiple projects — ensuring every Neodocs tool is used correctly and to its full clinical potential. You will train teams, solve their on-the-ground problems in real time, and channel their feedback straight into our product roadmap.

If you enjoy combining medical knowledge with hands-on enablement and want your work to shape products reaching millions of patients, this role is for you.

KEY RESPONSIBILITIES:

Guide field teams across different projects in the correct, effective use of Neodocs tools and products. Train teams on product usage, testing protocols, and best practices for consistent quality across deployments.

Troubleshoot issues that arise on the ground, providing fast, transparent resolution to keep teams operational. Collect structured feedback on product performance, usability, and clinical relevance.





Translate field insights into action by discussing them with the Partnerships and Tech teams to drive continuous product improvement.

Serve as the medical and clinical reference point for field teams, answering product and health questions accurately.

Communicate with diverse users across regions and languages, and document common issues and training materials to scale enablement.

MUST-HAVE SKILLS BONUS / PREFERRED SKILLS:

Medical / allied-health background (MBBS, BHMS, BAMS, BDS, Nursing, B.Pharm/M.Pharm, or equivalent) with ability to understand all Neodocs products clinically.

Strong multilingual communication — able to speak with and train users in multiple languages.

Excellent interpersonal and training skills, comfortable guiding field teams remotely.

Strong problem-solving and product troubleshooting ability.

Self-driven and organized, able to manage multiple projects independently in a fully remote setup.

WHAT WE OFFER:

Experience in customer success, medical affairs, clinical support, or field enablement — ideally in health-tech, diagnostics, medical devices, or pharma.

Familiarity with smartphone-based diagnostics or point-of care testing.

Experience working with cross-functional teams (product, tech, partnerships).

Comfort with feedback tools, CRMs, or basic data tracking.

Experience supporting distributed or field-based teams across regions.

📌 Customer Success Associate (India)
🏢 NeoDocs (YC S21)
📍 India