Key Responsibilities • Handle customer queries and provide accurate and timely resolutions.

- Communicate with customers through calls, email, chat, or other assigned channels.
- Understand customer concerns and provide appropriate solutions as per process guidelines.
- Maintain a high level of professionalism and customer service.
- Accurately record customer interactions and update the required systems.
- Escalate complex issues to the appropriate team or supervisor when required.
- Meet assigned productivity, quality, and customer satisfaction targets.
- Follow company policies, process guidelines, and compliance requirements.
- Coordinate with internal teams to ensure timely resolution of customer concerns. Eligibility & Language Criteria • Education: Any graduate / undergraduate,



as per process requirements.
- Experience: Freshers and experienced candidates are welcome.
- Languages Required: o English – Mandatory o Hindi – Mandatory o Any one regional language – Mandatory • Good verbal and written communication skills.
- Basic computer knowledge.
- Customer-oriented approach with valuable listening and problem-solving skills.
- Willingness to work in a BPO environment and rotational shifts, if applicable.

CTC: ₹2.16 LPA to ₹2.64 LPA, based on experience, skills, and process requirements.

Work Location Yeshwanthpur, Bengaluru

📌 Customer Service Representative (Bengaluru)
🏢 Transact BPO Services India
📍 Bengaluru