About The Company Policybazaar.com is a leading online insurance aggregator dedicated to simplifying the process of purchasing insurance products for customers across India. Established with the vision of providing transparent, unbiased, and comprehensive insurance solutions, the company has revolutionized the way consumers compare and buy insurance policies.

With a strong focus on customer-centric services, Policybazaar.com offers a wide range of products including health, life, motor, and travel insurance, ensuring that customers receive the best options tailored to their needs. The company prides itself on its creative approach, cutting-edge technology, and commitment to building trust and confidence among its users. As a prominent player in the digital insurance space, Policybazaar.com continues to expand its services and reach, fostering a dynamic and growth-oriented work environment.

About The Role We are seeking a dedicated and customer-focused Customer Support Executive to join our team at Policybazaar.com in Gurugram, Sector 44. The role involves handling inbound and outbound customer calls, providing expert assistance, and ensuring customer satisfaction through effective communication and problem-solving. This position is ideal for individuals who are passionate about delivering excellent service and are eager to grow within a fast-paced, innovative organization.

The Customer Support

Executive will be the front line of our customer engagement, acting as a vital link between the company and its users.



The role offers an excellent opportunity for freshers and experienced professionals alike to develop their careers in customer support and insurance services.

Qualifications We welcome applications from undergraduates and graduates, including freshers. Candidates with 0 to 4 years of experience in voice-based customer support are encouraged to apply.

The ideal candidate should possess excellent verbal communication skills in English, along with positive listening abilities, patience, and empathy to handle customer queries effectively. Basic computer skills such as proficiency in MS Office, email communication, and familiarity with CRM tools are essential. A proactive attitude, strong interpersonal skills, and the ability to work in a team environment are highly valued.

Responsibilities

- Handle incoming customer calls promptly, providing accurate and relevant information to address their queries and concerns.
- Make outbound calls to customers for follow-ups, feedback collection, or to provide updates on their inquiries or issues.
- Resolve product or service-related issues efficiently, escalating complex problems to higher authorities when necessary.
- Maintain detailed and accurate documentation of all customer interactions within CRM systems for record-keeping and future reference.




- Strive to achieve and exceed daily and weekly performance targets related to call handling time, quality scores, and customer satisfaction metrics.
- Collaborate with team members to identify areas for process improvement and contribute to enhancing overall service standards.
- Stay updated on company policies, product offerings, and industry trends to provide informed assistance to customers.

Benefits Policybazaar.com offers a competitive salary package within the range of 2.55 LPA to 3 LPA for freshers, with additional hikes for experienced candidates based on their last CTC or a maximum of 4 LPA. The role provides an excellent platform for career growth within the customer support domain and the insurance industry. Employees will benefit from a supportive work environment, opportunities for skill development, and exposure to a dynamic sector that is continuously evolving. The company also offers various employee engagement initiatives, training programs, and performance-based incentives to motivate and retain talented professionals.

Equal Opportunity

Policybazaar.com is an equal prospect employer. We are committed to creating an inclusive workplace that values diversity and promotes equal employment opportunities for all candidates, regardless of gender, age, race, religion, or background. We believe that a diverse team fosters innovation and drives success, and we welcome applications from individuals of all backgrounds who are eager to contribute to our mission of simplifying insurance for everyone.

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