Foxcell Communications Pvt. Ltd. – Internet Service Provider (ISP)

We are hiring a Customer Care Manager to manage our customer support operations and lead a team of 4 Customer Care Executives.

Responsibilities

- Manage and supervise a team of 4 Customer Care Executives.
- Handle customer queries and complaints related to broadband/internet services.
- Coordinate with technical and network teams for resolution of connectivity issues.
- Monitor customer complaints and ensure timely resolution and follow-up.
- Handle billing, service activation, account and other customer service-related queries.
- Train and guide customer care executives.
- Monitor team performance and daily customer support activities.
- Maintain customer service records and prepare reports for management.
- Ensure professional communication and positive customer service.

Experience

Experience in ISP, broadband, telecom, or internet customer support will be preferred.

Location: Chandigarh To apply: Send your CV to [email protected].

📌 Customer Service Operations Manager (Chandigarh)
🏢 FOXCELL COMMUNICATION PRIVATE
📍 Chandigarh