You will be Responsible for:

- Managing customer interactions across channels and ensuring timely resolution of queries
- Handling customer cases efficiently and maintaining accurate updates
- Supporting customer onboarding and maintaining strong customer relationships
- Managing contracts, resolving disputes, and ensuring service quality
- Performing day-to-day administrative and operational tasks as per defined processes
- Following standard procedures and ensuring smooth execution of tasks
- Escalating complex or non-routine issues to senior team members
- Collaborating with internal teams to support overall customer experience.

Qualifications & Eligibility

- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills in English, with a neutral accent and strong customer handling skills.
- Willingness to work in the 6:30 PM 3:30 AM shift.




- 2–6 years of experience, preferably in an international contact center/BPO, with a primary focus on international inbound voice/calling processes.
- Proven experience in handling inbound customer calls, resolving queries, and delivering a high standard of customer service.
- Robust active listening, problem-solving, and conflict resolution skills with the ability to manage customer interactions professionally.
- Ability to navigate multiple systems while handling customer conversations efficiently.
- Proficiency in MS Office, particularly MS Excel, along with basic computer skills.
- Customer-centric mindset with the ability to work in a fast-paced, target-driven environment.

📌 Customer Service Representative (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai